Limited Southeastern trains running today as workers go on strike

There will be a limited service by Southeastern Railway running today (Saturday, May 13) and some routes will be closed.

Southeastern Railway recommends that passengers plan ahead and check their entire journey.

Trains that are running are expected to be busier and likely to start later and finish earlier.

Southeastern Railway has said that you may not be able to board trains at stations where a limited service is running, especially on the first few trains this morning.

Queuing systems are in place at some stations to ensure that trains have enough room onboard for customers to join all along the route.

This will be continually under review.

Only 58 of 180 stations will be open and no replacement buses will serve the stations that are closed.

If the strike action today is cancelled at short notice, Southeastern Railway has said that it may not be able to switch back to its normal timetable immediately and that it is sorry for any inconvenience thestrike action will cause.

Strikes by ASLEF will also take place on Wednesday, May 31 and Saturday, June 3.

Travel advice for Monday to Saturday (May 15 – 20)

• From Monday to Saturday (May 15 – 20) inclusive, as well as Thursday 1 June there’s an overtime ban by the ASLEF union. Sutheastern Railway intends to run its full service but please check just before you travel.

Ticketing

• Customers with Advance, Anytime or Off-Peak tickets for travel on a strike day can instead use their ticket on an alternative date:
  Tickets for Friday, May 12 or Saturday, May 13 can be used on Thursday, May 11 or up to and including Tuesday, May 16.
  Tickets for Wednesday, May 31 can be used on the day before the date on the ticket or up to and including Friday, June 2 
  Tickets for Saturday, June 3 can be used on the day before the date on the ticket or up to and including Tuesday, June 6.
  If the ticket is for a journey that includes the London Underground it will not be valid on London Underground services on an alternative date. 
• You can claim a full refund with no admin fee for your unused ticket (other than season ticket), if you decide not to travel because the train you intended to use is cancelled, delayed or rescheduled after you purchased your ticket. 
• You can request a fee-free change of journey or cash refund for all ticket types (other than season ticket) if the train was cancelled or delayed or rescheduled from that in the published timetable of the day after you have purchased a ticket. 
• If you didn’t/couldn’t make your outward journey because of strike action, you can have a refund on your outward and return ticket (other than season ticket) even if the latter is not affected by strike action.
  The same applies if your return journey is affected, but your outward journey is not. 
• If you have an advance ticket  you can either apply for a full refund with no admin fee if the train that the ticket is booked for is cancelled, delayed or rescheduled or return it to the original retailer for an eVoucher, for use purchasing a future ticket.
  eVouchers are valid for 12 months from the date of issue.
  If you have two Advance tickets (an outbound and a return), to be used as a return journey, and either of the legs is on a strike day and the train is cancelled, delayed or rescheduled, you can claim a fee-free refund or change of journey for any unused legs / tickets. 
• If you’re a Season ticket holder (Flexi, monthly or longer) you can use delay repay to claim a day of travel back if you don’t travel on strike days.
  For a full day back, you only need to make one claim per day of strike action, making sure to select the reason for delay as ‘Industrial Action – did not travel’.
  For Flexi ticket holders, to receive Delay Repay you must have activated a pass for the day you’re claiming.  
• Weekly Season ticket holders cannot be compensated for strike dates announced at least two weeks beforehand, but you can claim Delay Repay if your train is delayed or cancelled on the day.
• When trains are running, if you travelled and were delayed for 15 minutes or more, you are entitled to delay repay compensation.